How We Train Our Security Team Members
Our security guard training program is meticulously designed to ensure that our guards are highly skilled, professional, and capable of handling various situations. Here’s an overview of our training process:
Basic Training
- Legal Knowledge: Guards learn about relevant laws, regulations, and their rights and responsibilities.
- Emergency Procedures: They are trained in first aid, fire safety, and evacuation protocols.
- Observation Skills: Guards learn to identify suspicious behavior and potential threats.
Customer Service
- Guards interact with patrons, staff, and visitors. We emphasize courtesy, active listening, and conflict resolution.
Physical Security:
- Access Control: Guards learn how to manage entry points, verify credentials, and maintain secure perimeters.
- Patrol Techniques: They practice effective patrolling to deter criminal activity.
- Alarm Systems: Guards understand alarm responses and how to handle false alarms.
Communication Skills:
- Guards learn to use two-way radios, phones, and intercoms effectively.
- Report Writing: They document incidents accurately and concisely.
Crisis Management
- Guards are trained to handle violent incidents, medical emergencies, and natural disasters.
- De-escalation Techniques: They learn to defuse tense situations.
Specialized Training
- Depending on the restaurant’s needs, guards receive additional training in areas such as liquor control, crowd management, or loss prevention.
Continuous Learning:
- Our guards participate in ongoing training sessions to stay updated on industry trends and best practices.
- First Aid and CPR certification
Remember, our goal is to provide top-notch security while maintaining a professional and approachable demeanor.